• Introduction
• FAST START: Do your return!
• To mail in a return form
• If you submit a Web Return don't send in a form
• Return Statuses: When can I submit my return?
• Action List: Prompting you when a return is available
• The Returns Page
• Opening an Available return
• The Web Returns Entry Page
• Scan those cards! (or enter quantities by price point)
• New Scanning Features Nov 2013
• Enter comments or an RTV number
• The math gets done for you!
• Saving a return to work on later
• Submitting a return
• Returning cards and envelopes to A.R.M. ministries
• The blessing of American Rehabilitation Ministries
• Late fees
• Viewing previous returns
• I’ve found more cards! (and other questions)
• I can’t scan a card!
• What is a max qty?
• Need to start over on a return?
• Flex Returns
• Seasonal Returns
• More types of returns in the future

Coming Soon is always first

We will begin to prompt you online shortly before you can begin submitting a return by showing it on your Web Returns page with a status of Coming Soon

Start Date = Available = You can submit any time now!

Our Start Date will indicate when you can begin submitting your return. The Status of your return will change to Available on the Start Date. Usually this will be right after the season when you are scheduled to take down the cards. We want you to be able to take them down, do your return and be done!

Submitting locks your return in

Once you click Submit your return Status will change to Submitted. Your return will be locked down and you will not be able to make any changes to it. If you have an issue around a submitted return (such as finding more cards) you will need to call into our Customer Service Center at 800-944-8000. Whether your return has been processed yet or not will determine what they are able to do to help you.

Submitting after Due Date = Late Fees

If you submit a return after the Due Date you will automatically receive a late penalty of 25% of your return total.